Every license includes 12 months of support and bug fixes. Tickets are answered by the developers who wrote the extension, Monday to Friday, 09:00–18:00 UTC+3.
First replyWithin 1 business day
ChannelHelp desk tickets from your account, or e-mail
UpdatesDownloads in My licenses, with every license
After 12 monthsThe extension keeps working. Renew at 50% for updates and support.
What support covers
Help with installing, configuring and updating our extensions.
Fixing defects in our extensions. Fixes reach everyone as updates.
Fixing conflicts with other extensions or themes when our extension causes them.
Explaining how a feature works, and critical security fixes for every license holder.
Not included: custom development for one store, problems caused by modified core files or edited code, and general OpenCart, hosting or server administration. The details are in the support policy.
What to include in a ticket
The extension, its version, your license key and the store domain;
Your OpenCart version, the theme and the PHP version;
What you did, what you expected and what happened instead;
Screenshots or log lines. Never send passwords by e-mail.
Contact
Customers: open a ticket from your account, so your license details are attached. Pre-sales questions and extension requests: open a ticket without an account, or write to us. We reply within 1 business day.